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Request Support

GTX provides free technical support during the initial install of brand new product only. In order to receive Technical Support outside of the new installation/license issue, the customer must have purchased the GTX Annual Software Maintenance Program. Requests from other territories are forwarded to the appropriate support group.

If you require immediate support, and have the GTX Annual Software Maintenance Program in place, contact GTX directly to speak with a GTX technical support staff member. Please note technical support does not include product training on software, product training services are available through your Authorized Distributor or Dealer.

* Required fields are marked with an asterisk.
First Name *
Last Name *
Email Address *
City *
State/Province *
Postal Code
Country *
Phone *
Please enter you product serial number:
Please describe the problem:
Can the problem be readily duplicated?
Yes, the problem can be readily duplicated.
I can duplicate the problem, but not every time.
I know I saw the problem, but I can't seem to be able to duplicate it.
Please list the steps necessary to recreate the problem:
List any special equipment necessary to recreate the problem:
How critical is this problem?
What area does the problem affect (please select all that apply)?
Data Input
Which operating system are you running under?
Which GTX product are you running?
Please describe your system CPU:
If other, please specify:
Please describe your system memory (choose closest value):
Please describe your available hard drive space (for swapping):
Additional comments:

If you are on maintenance, please use this area to provide your serial number or HASP ID number to verify software licensing.
What industry publications do you read regularly?


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© Copyright 2023 GTX. All Rights Reserved.
GTXScanClean is protected by U.S. Patent No. 7,016,536

GTX Europe, Ltd. address and phone number have changed. March 31, 2021

GTX Europe, Ltd. • Cams Hall, • Fareham, Hampshire
United Kingdom PO16 8AB • tel: +44 (0) 1329.227.455 • fax: +44 (0) 1329.227.445 • email:
(UK registration information • Company: GTX Europe Ltd. • Registered Number: 2156326 • Place of registration: England)

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