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GTX Customer Support:Upgrade product license error

Upgraded product displays license error alert, -97249 error

Issue:   After upgrading the GTX product and installing a valid license file (GTX.LIC), the GTX product is unable to find or aquire a valid license.

This error can also be caused by having a different GTX product or version installed then the issued license. Do not attempt the solution below until the product and license information have been verified to be the same.

Caused by:   Conflict with Flexera software licensing configuration settings on Win7 and Win8.

Flexera automatically stores the folder location to the previous GTX product's license file in the system registry. Flexera ignores the path to the new upgraded GTX product folder with the new license file and uses the old folder location in the system registry.

Windows OS affected:   Win7, Win8

WinXP is not affected.

Products not affected:

GTXImage CAD V18 Series, GTXRaster CAD 2016 Series, and all newer versions.

Products affected:

All previous versions of GTXRaster CAD Series, GTXImage CAD Series.

Solution:   Reset Flexera software licensing configuration setting in the system registry

These instructions apply to single-user installation when a user installed an upgraded version of GTX software and received a valid license file from GTX Corporation (gtx.lic). The license file has been saved to the installation directory of the software program.

In certain cases where Windows 7 and/or Windows 8 impose additional security constrains on the System Registry, the path to the license file from the previous version does not get removed from the Registry and the user is getting a license error message alert. In order to fix the problem, the System Registry entry for the license file location has to be removed manually.

CAUTION: if you have not worked within your System Registry contact your IT specialist to assist you, as erroneous changes to the Registry are FINAL and may compromise your entire Operating System.

In order to access the System Registry, open the Command Prompt DOS window and type REGEDIT in the command line. Select HKEY_CURRENT_USER, then Software, then FLEXlm License Manager and delete the GTXFLEX_LICENSE_FILE. The error message will disappear after GTX software is restarted. Please see screenshot below:

Return to main software licensing support page

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GTX Europe, Ltd. address and phone number have changed. March 31, 2021

GTX Europe, Ltd. • Cams Hall, • Fareham, Hampshire
United Kingdom PO16 8AB • tel: +44 (0) 1329.227.455 • fax: +44 (0) 1329.227.445 • email:
(UK registration information • Company: GTX Europe Ltd. • Registered Number: 2156326 • Place of registration: England)

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