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RasterCAD was installed but the machine users do not see the program

On a computer that has multiple users logging in to run GTXRaster CAD, an installation adjustment must be made for each user after the initial GTX installation.
The symptoms would be:

  • Lack of a GTX RasterCAD desktop icon
  • No evidence of the GTX program in an AutoCAD session (can't run GINFO command)

Solution : Run RasterCAD Registry Update

Once RCAD is installed, re-running the original installer or running the Change/Uninstall option from the list of installed programs will allow running the registry update option (see image below).
How to access the RCAD Registry Update in the Windows installed program list:

  • Win8 : Control Panel : Programs : Programs and Features
  • Win7 : Control Panel : Programs and Features
  • WinXP : Control Panel : Add or Remove Programs

Select the GTXRaster CAD program choice.

Note that using Run As Administrator will update the administrator account and not the current user.

If the current user does not have Windows permission to access the RasterCAD installer in the Windows installed program list then try running the original downloaded installer program (setup.exe).

If needed, an administrator can temporarily elevate permissions as a normal user login to run the RasterCAD installer using the DOS runas command:

runas /user:DOMAIN\USER setup.exe


The GTX program installation will initially be installed by a user with administrator privileges. Completion of the installation will result in Windows Current_User registration of an AutoCAD profile for GTX for the privileged installer as in this example of a registry key for GTXRaster CAD Plus 2010.

HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R18.0\ACAD-8001:409\Profiles\GTXRCAD Plus 2010

The Current_User registration must be initiated for other users logging into the Raster CAD machine. This process requires a run of the Raster CAD installation program as each user is logged into the computer. The installation will detect that the program has been installed and will display the following options window allowing for the Update Registry choice to complete Current_User registration and creation of a GTX desktop icon.

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GTXScanClean is protected by U.S. Patent No. 7,016,536

GTX Europe, Ltd. address and phone number have changed. March 31, 2021

GTX Europe, Ltd. • Cams Hall, • Fareham, Hampshire
United Kingdom PO16 8AB • tel: +44 (0) 1329.227.455 • fax: +44 (0) 1329.227.445 • email:
(UK registration information • Company: GTX Europe Ltd. • Registered Number: 2156326 • Place of registration: England)

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