If you cannot find your answer in the FAQ, then click on the Support Navigator link located in the right-hand navigation menu. The Support Navigator is the GTX support knowledge base.

	How do I set up a license for GTX software?
	How do I identify the version of installed GTX software?
	Why does my GTX start in Demonstration mode?
	RasterCAD was installed but the machine users do not see the program
	All GTX commands result in a message stating, Unknown command
	The images for GTX icons are missing
	How do I add or change GTX menus in AutoCAD?
	What types of raster images are compatible with GTX?
	Can I modify default program settings for Raster CAD or Image CAD?
	Are GTX products allowed on virtual servers?
GTX products are prohibited from being used on common hosted operating systems and virtual machines (e.g., Citrix MetaFrame application server software,VMware Workstation, Windows terminal services)
	A raster image that was part of a drawing set fails to display
	What is the best method to distribute hybrid files?
Hybrid files are the set of a DWG vector file and the corresponding raster file(s). The best method is to use the AutoCAD ETRANSMIT command. The command will automatically include all external references (XREFs) and dependant files including raster files into the zip file.

GTX Corporation • 15333 North Pima Road • Suite 116 • Scottsdale, AZ 85260
tel: 480-889-8600 • US toll free: 800-879-8284 • fax: 480-889-8610 • email: info@gtx.com

GTX Europe, Ltd. • 8, Cedarwood • Chineham Park, Crockford Lane • Basingstoke, Hampshire
United Kingdom RG24 8WD • tel: +44 (0)1256.814444 • fax: +44 (0)1256.364887 • email: info@gtx.co.uk

( UK registration information • Company: GTX Europe Ltd. • Registered Number: 2156326 • Place of registration: England
• Registered Office Address: 100 New Bridge Street, London, EC4V 6JA)