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If you cannot find your answer in the FAQ, then click on the Support Navigator link located in the right-hand navigation menu. The Support Navigator is the GTX support knowledge base.

Log4J Security Vulnerability ?
Log4J Security Vulnerability Review Web Page
How do I set up a license for GTX software?
How do I identify the version of installed GTX software?
Why does my GTX start in Demonstration mode?
RasterCAD was installed but the machine users do not see the program (Registry Update)
How to handle security permissions on Windows 7 for the GTXRaster CADĀ® Series
All GTX commands result in a message stating, Unknown command
How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system?

External Link to the Microsoft website:

The images for GTX icons are missing
How do I add or change GTX menus in AutoCAD?
What types of raster images are compatible with GTX?
Can I modify default program settings for Raster CAD or Image CAD?
Are GTX products allowed on virtual servers?
GTX Corporation currently does not support the Virtual Server Environment.
Installing, configuring, and optimizing performance is supported solely through the providers of the virtualized solution and/or your IT department. GTX does not represent or warrant that the software will operate in a virtualized environment. GTX requires a Virtual Server Agreement to be signed by an authorized representative of your organization.
A raster image that was part of a drawing set fails to display
What is the best method to distribute hybrid files?
Hybrid files are the set of a DWG vector file and the corresponding raster file(s).
The best method is to use the AutoCAD ETRANSMIT command. The command will automatically include all external references (XREFs) and dependant files including raster files into the zip file.
AutoCADĀ® MAP3D continually prompts to detach image
How to keep the Gcreate command from giving an access denied error
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© Copyright 2023 GTX. All Rights Reserved.
GTXScanClean is protected by U.S. Patent No. 7,016,536

GTX Europe, Ltd. address and phone number have changed. March 31, 2021

GTX Europe, Ltd. • Cams Hall, • Fareham, Hampshire
United Kingdom PO16 8AB • tel: +44 (0) 1329.227.455 • fax: +44 (0) 1329.227.445 • email:
(UK registration information • Company: GTX Europe Ltd. • Registered Number: 2156326 • Place of registration: England)

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