 | Are GTX products allowed on virtual servers? |
| GTX products are prohibited from being used on common hosted operating systems and virtual machines (e.g., Citrix MetaFrame application server software,VMware Workstation, Windows terminal services)
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| I can't rasterize 3D objects |
| The gRASTER command does not convert 3D vector objects to raster. Try plotting to a raster file by using one of AutoCAD's raster plotter devices. |
| When I plot raster or vector to a Xerox plotter, I get a good plot. But when I plot a combination of raster and vector, the raster appears gray. |
Hybrid drawings will plot correctly on the XEROX plotter if you avoid using the Quick Attach (gATTACH) command to attach raster files and if you turn off image transparency. Instead of using GTX's Quick Attach, use AutoCAD's INSERT/RASTER IMAGE/ATTACH (IMAGEATTACH). Drawings in which the Quick Attach method was used to attach images can be fixed thus:
1. Detach the image using Insert/Raster Image command (or type IMAGE)
2. Select the image
3. Press DETACH
4. Press OK
5. Reattach the image using INSERT/RASTER IMAGE/ATTACH (or type IMAGEATTACH)
Do not turn on Image Transparency. Instead, send images behind other vector objects by using GTX's "Send Images to Back" command - select GTX IMAGING/MODIFY IMAGES/SEND IMAGES TO BACK.
If you have already used "Image Transparency On", you will have to detach and reattach the tiff with AutoCAD's IMAGEATTACH command.
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| In GTXRaster CAD series products, when I load a drawing in which only one image was deliberately attached, why are there multiple images attached? |
AutoCAD has taken control of the image files in AutoCAD 14 and 2000. AutoCAD has an image management function that can help remedy this problem.
If two images open:
1. Select 'Insert > Raster Image' (AutoCAD R14) or 'Insert > Image Manager' (AutoCAD 2000) or type image at the command line.
2. Select the undesired image and 'detach' it.
3. Select the desired image and change the 'Image found at' location.
4. Resave the drawing or, if you are not working with hybrid file sets, use the GTX 'save' function from the GTX Imaging menu or from the Imaging toolbar.
To keep hybrids under control map, all users network connections the same. If one user maps a file server differently from another user then a file save will define the raster file path in the saved dwg file which may not be accurate for a user with different mapping. The result of that is an empty proxy frame due to an ill defined raster path definition. Overall, moving an image will require a resave of the dwg after the image dialog box features have been made correct. |
| GTX OSR issues an "Indecipherable or Illegal Raster File" error. |
| You may have attempted to convert a grayscale or color image. TIFF files can be saved in black and white mode (using CCITT G3 or G4 modes) or in color (using uncompressed or LZH compression). The GTX OSR products require will only load BITONAL (black and white) images. If you scanned an image in color or grayscale, you will not be able to load that image into a GTX OSR product. Re-scan the document in black and white or two-color mode. |
| Why can't I load images into my downloaded GTX software? |
Some of our software has a limitation on the size of image it can load:
| GTXScanClean for Office | 7200 x 4900 pixels
Just over a B-size (11x17) sheet at 400 DPI |
| GTX OSR ez | 4900 x 3800 - just over an A-size (8.5x11) or A4 size sheet at 400 DPI |
GTXImage Tools and GTX OSR ez both require that you load black and white (also called "bitonal") images. If you are loading TIFF files then you may be loading a color or grayscale tiff, even if it only contains two colors. Check the compression method you used when you saved the file. LZW or LZH tiff files are color. A good tiff subformat to use for conversion would be a TIFF file using CCITT G3 or G4 compression. You can also use a CALS format such as CG4. Both TIFF G4 and CG4 files provide excellent compression for bitonal images. |
| Where should I put my hardware lock for network versions of the GTXRaster CAD series or the GTXImage CAD series? |
| You can run your Network license manager from either a client or a server machine. You are not required to put it on your server. |
| Can GTX Software work with Citrix Terminal Server? |
A GTX customer has advised us that it has successfully implemented a network licensed version of GTXImage CAD Plus 2000 on Citrix terminal server running on Windows 2000. The terminal server delivers Windows client sessions to terminal workstations and GTXImage CAD Plus 2000 runs using a NetHASP license.
GTXImage CAD Plus 2000 is distributed with HASP V8.0. To serve Citrix Server 1.8 from Windows 2000, our customer had to obtain the very latest HASP device driver (4.13) and license manager (8.04) from Aladdin Knowledge Systems, makers of HASP. These updates can be obtained from our patches page.
Despite our customer's success in implementing a Citrix MetaFrame install, GTX can neither guarantee compatibility with Citrix terminal servers nor cover Citrix installations in our maintenance agreement until such time when we have tested our HASP-licensed products with Citrix Metaframe.
This successful customer installation, however, indicates that a terminal server such as Citrix may allow you to use GTX HASP-locked software on a mixture of platforms, including Windows and Unix workstations. Citrix informs us that they support clients running on Windows 95, 98, ME, NT 4.0, 2000, Apple Macintosh, MS DOS, OS/2, and flavors of Unix including Solaris and Linux. In the event you intend to use GTX software on multiple platforms, we recommend that you request an evaluation copy so you can verify the compatiblity of the software.
Citrix notified us that they are releasing a Windows 2000/XP compatible server, Citrix Metaframe XP, in March of 2001. Neither GTX software nor Aladdin HASP products have been tested on this new Citrix version. Therefore, until we have tested our products with Citrix Metaframe XP, our products will not be officially supported on this platform.
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| All GTX icons are replaced by the default smiley faces in GTXRaster CAD series V5.0 or 6.0. |
The bmps path statement creates a source for menu compilation of GTX icon bit map
characters. Failing to identify this path when menus are created will result in functional
but indistinguishable icon characters, as below.
Correction of the 'Smiley Faces' situation is simply to:
Use the Menuload command at the AutoCAD command line to display the Menu Customization window.
Unload the GTX menu from the Menu Groups list
Use the Config command to add the bmps path statement to the Support File Search Path. The order in which the folders appear is important - see illustration below:
Restart AutoCAD/GTX using the GTX programs icon
Use the Menuload command at the AutoCAD command line to reload the appropriate GTX .mnu file as described in AutoCAD's documentation.
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| How do I get my HASP ID? |
If your software uses the HASP hardware lock, the HASP ID is a number that is stored inside the lock. This number will not be printed on any material you receive from GTX. To obtain this number:
1. Install the software
2. Run CUSTOMER from the HASP LICENSE directory under the GTX program folder.
3. Select GET ID.
CUSTOMER will display that HASP key's ID number. |
| I want to buy more than one GTX product - can I use one key for all of these? |
| Yes. GTX can authorize a network key for multiple seats of the same product or for single seats of different products. |
| Can I join 2 or more raster images to create one single image? |
Yes. Use the gResize command (in GTXRaster CAD series) or the Resize Raster command (in the GTXImage CAD series) to expand the size of the raster image.
Then use gCUT/Cut Raster on each source image to buffer and then use gPASTE/Paste Raster from buffer to insert those images into the main image. |
| With GTXRaster CAD or GTXImage CAD, hinstall issues errors is displayed: "Can’t install the HASP Device Driver" or "User has no access to the Database Registry" |
| You must be logged on as administrator to run hinstall on NT systems. |
| When I run my software, I get an error reporting that it cannot find "mfcans32.dll" |
| This is a microsoft dll that normally appears in your System32 folder (under Windows). If it is not available on your system, it may very well be on another computer. Copy the file into the System32 folder and try again. |
